Skip to Content

ERR: Authentication (Logging in/out)

After you log in with your username and password, Candle will remain logged in until the browser window closes. If you choose Remember Me on the login page, the login will persist even after the browser window is closed. All logins expire after 2 hours. If you would like to modify this timeout period, contact Candle support. If you have an advanced knowledge of Candle, take a look at this article.